Delivery Information
FREE delivery over £30.
Royal Mail 48hr Tracked
We only deliver to the UK Mainland (including Channel Islands and Scottish Highlands – Subject to Royal Mail delivery timescales) with all orders sent via Royal Mail (48hr Tracked) unless otherwise stated. All orders placed before 5pm are packed and dispatched next day, you will then receive and text/email from Royal Mail stating when to expect delivery. We chose UK Royal Mail as their deliveries are tracked and signed for. You can track your package at https://www.royalmail.com/track-your-item#/.
Free Local Delivery
All orders placed within the postcodes PR1 0*, PR1 8*, PR1 9*, PR2 1*, PR2 2*, PR2 8*, PR3 5*, PR4 4*, PR4 5*, PR4 6*, PR5 5*, PR25 2*, PR25 3*, PR25 4*, PR25 5*, PR26 6*, PR26 7* will be delivered free of charge. Free Local Delivery orders placed before 5pm are normally delivered within 1-3 days. Local deliveries are fulfilled by the Fairham team so please add any delivery instructions to your order notes. If delivery can not be made on the first attempt then we will contact you to ask for a suitable time.
For more information on this please email sales@fairhamdistillery.com or call 01772 230263.
Free Collect From Fairham’s Bar
Click & Collect orders typically operate on a next day service (or next opening day), however, please wait until you receive your ready to collect email or text before setting off to collect your order. Store opening hours can be found here.
For more information on this please email sales@fairhamdistillery.com or call 01772 230263.
Returns Policy
Order Cancellations
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased. Due to our quick turnaround on dispatching orders, cancellations must be made by emailing sales@no1fairhamgin.com or calling 01772 230263 within 24 hours of placing your online order.
Return or Exchange
If you are not completely satisfied with your order please email us at sales@fairhamdistillery.com. We will issue a refund on receipt, or exchange the item if preferred. Delivery charges are only refundable if you have cancelled your entire order within the 24 hour cooling-off period or where the goods are faulty.
Please note:
If you are returning an item, the goods are your responsibility until they reach us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. Instructions of where to send your return parcel will be issued once you have raised your return via sales@fairhamdistillery.com. We also withhold the right to reject and/or immediately refund any order for our own reasoning.
Refunds
We are only able to process refunds on any items that are faulty or damaged and won’t accept any bottles back that are opened and used. Items are sold as seen and are standard to product descriptions listed by us on our website. As we are a small company, all of our Fairham Gin bottle labels are applied by hand so there may be some discrepancies from bottle to bottle. Please bear this in mind before applying for a refund as this will be dealt with on a case by case basis where we have the right to reject your refund based on this. We will always do our best to find an outcome in any situation so please be respectful when applying for a refund.
If you do wish to request a refund then please contact sales@fairhamdistillery.com via email with a full description including any images if necessary.
COVID-19 and Industrial Action
We ship our orders via Royal Mail, and therefore have a reliable stream of communication with them in regards to the progress of your delivery. If your order faces any disruption as a result of delays caused by the pandemic or industrial action, we will of course contact you at the first instance using the details you provided to keep you updated, and making you aware of your order progress.
Updated on 11/01/24.